TERMS AND CONDITIONS OF USE AND PURCHASE
- INTRODUCTION
GRUPO OSBORNE, S.A.U. (hereinafter, "OSBORNE"), a company incorporated under Spanish law, with Tax ID (CIF) A-11535564 and registered office at Calle Fernán Caballero 7, 11500 El Puerto de Santa María, Cádiz, registered in the Cádiz Commercial Registry, Volume 1528, Page 73, Sheet CA-21487, hereby informs users of the general terms of use of this website (www.cincojotas.com) and the purchase of products through it (hereinafter, the "Terms and Conditions of Use and Purchase").
We kindly ask you to read these Terms and Conditions of Use and Purchase carefully, along with our Privacy and Cookies Policies (the “Privacy and Cookies Policies”) before using this website. By using this website or placing an order through it, you agree to be bound by these Terms and Conditions of Use and Purchase and our Privacy and Cookies Policies. If you do not agree with them, you should not use this website.
If you have any questions regarding the Terms and Conditions of Use and Purchase or the Privacy and Cookies Policies, you may contact us through the available contact methods.
- TERMS OF ACCESS AND USE
By using this website and placing orders through it, you assume responsibility for the use of the portal. This responsibility extends to the registration that may be necessary to access certain services or content. For this purpose, the user is responsible for providing truthful and lawful information. As a result of such registration, the user may be provided with a password, which they will be responsible for, committing to use it diligently and confidentially.
OSBORNE shall not be responsible for any opinions expressed by users through any participation channels that may be established and reserves the right to remove any comments or contributions that are not suitable for publication based on the aforementioned considerations.
We reserve the right to deny access to our website or cancel your account if your behavior violates these Terms and Conditions of Use and Purchase or applicable laws.
OSBORNE shall exercise any legal actions available for breaches of these conditions and any improper use of the website.
OSBORNE shall not be held liable for any computer or other damages that users may suffer from accessing the contents of this site, such as, by way of example: errors or omissions in the content, lack of portal availability, continuous operation of the website and/or its services, or transmission of viruses or harmful programs, despite having adopted all necessary technological measures to prevent this. However, whenever reasonably possible, OSBORNE will give prior notice of interruptions to the operation of our website and services.
OSBORNE does not guarantee the absence of viruses or other harmful elements that may cause damage or alterations to the user’s computer system, electronic documents, or files. Consequently, OSBORNE shall not be held liable for any damage such elements may cause to users or third parties.
OSBORNE shall not be liable, directly or indirectly, for external links such as links, banners, or buttons that allow users to access third-party websites, services, or features not owned or controlled by OSBORNE. OSBORNE is not responsible for the information contained on such websites or for any consequences arising from their use.
- TERMS OF PURCHASE
Please note that we have implemented all necessary measures on this website to allow you to shop securely and with full peace of mind. When you make a payment, all information and personal data you transmit from your computer or mobile device are encrypted and sent to our server using a standard 128-bit encryption method known as SSL (Secure Socket Layer).
Accepted payment methods include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Bizum (subject to the availability and functionality of each bank and its app). Card payments are processed through a secure, encrypted connection, so your bank details are only handled by the payment provider and are neither stored nor processed by us.
3.1. Pre-contractual Information
The commercial relationship is established between the buyer on the website (hereinafter, the "Client") and OSBORNE, which may manage the purchasing, invoicing, delivery, claims, and post-sales service through third-party service providers.
The commercial relationship between the Client and OSBORNE, including the purchase of any goods and products offered on the website (hereinafter, the "Products"), is governed by these Terms and Conditions of Use and Purchase.
We reserve the right to amend these Terms and Conditions of Use and Purchase at any time, with no retroactive effect of the changes made.
Any inquiries, suggestions, complaints, or claims related to the online sale of the Products may be submitted via http://www.cincojotas.com/es/contact.
When the Website receives complaints or claims from Clients through the contact channels provided, it will handle them as quickly as possible, and never beyond 14 days from receipt.
3.2. Access and Use of the Website
To purchase Products on the website, Clients must fill in the relevant electronic form available on the site, following the indicated instructions and agreeing to provide only accurate and truthful data to manage the purchasing process, customer service, newsletter distribution, loyalty programs, consumption preference analysis, or product availability alerts.
If the Client chooses to register, they must additionally select a username and password, which are security elements enabling purchases on the website and facilitating future identification, access to purchase history, and preference and notification management. These credentials are personal, confidential, and non-transferable.
Once registered, the website will send a confirmation email to the address provided by the Client.
The Client is solely responsible for the safekeeping and confidentiality of their password, and any use by third parties will be considered as done with the Client's consent and on their behalf.
All purchases of Products made on the website following identification and authentication with a username and password shall be considered validly made by the Client and will be binding. The Client is solely responsible for any purchases made using their account credentials.
Clients must always be of legal age. The website reserves the right to reject purchases if it detects any indication that the buyer may be a minor.
The sale of Products on the website is not intended for clients in the HORECA sector (Hotels, Restaurants, and Catering), and such clients should refrain from purchasing through the website. OSBORNE reserves the right to reject such purchases.
Using the website, browsing it, and/or purchasing any Product implies full and unreserved acceptance by the Client of these terms and conditions. If the Client does not wish to accept all or some of the applicable Conditions, they should simply not access or use the website.
The legal relationship resulting from the Client's registration on the website is indefinite, without prejudice to either the Client or OSBORNE being able to terminate or suspend it unilaterally at any time by notifying the other party. Such termination or suspension will not affect obligations arising from purchases or orders placed previously.
3.3. Product Information and Availability
The Products available for purchase on the website are those displayed at any given time along with their essential features and price. Before confirming the order, applicable shipping costs will also be shown, as stated in these terms and conditions.
Promotions will be clearly identified as such.
All orders and purchases on the website are subject to actual availability at the time of purchase.