| INFORMATION ON PERSONAL DATA PROTECTION RELATED TO REGISTERED CLIENTS | |
| Controller | Who is the Data Controller for your data? GRUPO OSBORNE S.A.U C.I.F.: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for attention to requests regarding personal data: rgpd@osborne.es |
| Purpose | Why do we process your data? - Management of the acquisition process, delivery, claims, and after-sales service for individuals acquiring Osborne products who are previously registered on the website. - Forwarding of inquiries to the relevant areas of the Osborne Group companies affected by the request, query, and/or complaint, where applicable. - Customer Loyalty: processing of personal information related to customer management and service to offer benefits as a result of their loyalty to the brand demonstrated by habitual or periodic purchase of Osborne products, which may lead to campaigns to promote customer loyalty or the approach of potential clients to establish a close and lasting relationship with the brand. - Sending newsletters and commercial information by physical and/or electronic means - Conducting quality surveys |
| Lawful Basis | What is the lawful basis for processing your data? - Legal relationship for the management of the product purchase and sale process and queries related to product acquisition under article 6.1.b) of the European General Data Protection Regulation - Consent for loyalty purposes and determination of preferences or profiles under article 6.1.a) of the European General Data Protection Regulation - Legitimate interest for sending commercial information and conducting quality surveys under article 6.1.f) of the European General Data Protection Regulation |
| Recipients | To whom do we communicate your data? Personal data will only be communicated if necessary to comply with legally established obligations. |
| International Transfers | In which cases are they carried out? In the event that the provision of services requires sharing data with service providers inside and outside the European Union who support the management of this processing, compliance with the appropriate confidentiality and security guarantees in data processing is ensured. |
| Retention | How long do we keep your data? Personal data related to the purchase process (acquisition, purchase, delivery, claims) will be kept during the purchase process and its claim period, entering into blocked status during the statute of limitations periods required by the specific applicable regulations, as well as during the statute of limitations periods related to the requirement of responsibilities arising from general management and those related to personal data in particular. Personal data related to sending commercial information, loyalty, and the determination of preferences or profiles are kept until the person requests opposition to the processing or, where appropriate, withdraws their consent. |
| Rights | What are your rights when you provide us with your data? Interested parties have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access it, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the restriction of the processing of their data, to object to it and to request the withdrawal of consent. The interested party can exercise their rights by sending an email to the address rgpd@osborne.es You can file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or electronic address indicated on the page www.aepd.es |
| Security
| The data will be treated confidentially and subject to appropriate technical and organizational security measures to prevent its alteration, loss, treatment, or unauthorized access. |
| INFORMATION ON PERSONAL DATA PROTECTION RELATED TO UNREGISTERED CLIENTS | |
| Controller | Who is the Data Controller for your data? GRUPO OSBORNE S.A.U C.I.F.: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for attention to requests regarding personal data: rgpd@osborne.es |
| Purpose | Why do we process your data? Management of the acquisition process, delivery, claims, and after-sales service for individuals acquiring Osborne products who are not registered on the website. Sending commercial information. Conducting quality surveys. |
| Lawful Basis | What is the lawful basis for processing your data? - Legal relationship for the management of the product purchase and sale process and queries related to product acquisition under article 6.1.b) of the European General Data Protection Regulation - Consent for loyalty purposes and determination of preferences or profiles under article 6.1.a) of the European General Data Protection Regulation - Legitimate interest for sending commercial information and conducting quality surveys under article 6.1.f) of the European General Data Protection Regulation |
| Recipients | To whom do we communicate your data? Personal data will only be communicated if necessary to comply with legally established obligations. |
| International Transfers | In which cases are they carried out? In the event that the provision of services requires sharing data with service providers inside and outside the European Union who support the management of this processing, compliance with the appropriate confidentiality and security guarantees in data processing is ensured. |
| Retention | How long do we keep your data? Personal data related to the purchase process (acquisition, purchase, delivery, claims) will be kept during the purchase process and its claim period, entering into blocked status during the statute of limitations periods required by the specific applicable regulations, as well as during the statute of limitations periods related to the requirement of responsibilities arising from general management and those related to personal data in particular. Personal data related to sending commercial information, loyalty, and the determination of preferences or profiles are kept until the person requests opposition to the processing or, where appropriate, withdraws their consent. |
| Rights | What are your rights when you provide us with your data? Interested parties have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access it, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the restriction of the processing of their data, and to object to it. The interested party can exercise their rights by sending an email to the address rgpd@osborne.es You can file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or electronic address indicated on the page www.aepd.es |
| Security
| The data will be treated confidentially and subject to appropriate technical and organizational security measures to prevent its alteration, loss, treatment, or unauthorized access. |
| INFORMATION ON PERSONAL DATA PROTECTION RELATED TO PRODUCT AVAILABILITY | |
| Controller | Who is the Data Controller for your data? GRUPO OSBORNE S.A.U C.I.F.: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for attention to requests regarding personal data: rgpd@osborne.es |
| Purpose | Why do we process your data? - Alerts related to the availability of products for sale on the website about which the person has expressed their interest and has requested to be informed when they are available. - Sending newsletters and commercial information by physical and/or electronic means - Conducting quality surveys. |
| Lawful Basis | What is the lawful basis for processing your data? - Consent for the communication of the product's existence: article 6.1.a) of the European General Data Protection Regulation. - Legitimate interest for sending commercial information and conducting quality surveys under article 6.1.f) of the European General Data Protection Regulation |
| Recipients | To whom do we communicate your data? Personal data will only be communicated if necessary to comply with legally established obligations. |
| International Transfers | In which cases are they carried out? In the event that the provision of services requires sharing data with service providers inside and outside the European Union who support the management of this processing, compliance with the appropriate confidentiality and security guarantees in data processing is ensured. |
| Retention | How long do we keep your data? Personal data related to the stock alert request is kept until the time of notification of the product's existence. Personal data related to sending commercial information, loyalty, and the determination of preferences or profiles are kept until the person requests opposition to the processing or, where appropriate, withdraws their consent. |
| Rights | What are your rights when you provide us with your data? Interested parties have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access it, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the restriction of the processing of their data, to object to it and to request the withdrawal of consent. The interested party can exercise their rights by sending an email to the address rgpd@osborne.es You can file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or electronic address indicated on the page www.aepd.es |
| Security
| The data will be treated confidentially and subject to appropriate technical and organizational security measures to prevent its alteration, loss, treatment, or unauthorized access. |
| INFORMATION ON PERSONAL DATA PROTECTION RELATED TO CONTACT | |
| Controller | Who is the Data Controller for your data? GRUPO OSBORNE S.A.U C.I.F.: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for attention to requests regarding personal data: rgpd@osborne.es |
| Purpose | Why do we process your data? - Managing the relationship with the client interested in the Osborne brand, products and services for information on orders, transport incidents, invoice requests, out-of-stock products, help with orders, order returns, information on visits to wineries, restaurants and other experiences, commercial or distribution contact, and press contact. - Forwarding of inquiries to the relevant areas of the Osborne Group companies affected by the request, query, and/or complaint, where applicable. - Sending newsletters and commercial information by physical and/or electronic means - Conducting quality surveys.
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| Lawful Basis | What is the lawful basis for processing your data? - Consent for query management: article 6.1.a) of the European General Data Protection Regulation. - Legitimate interest for sending commercial information and conducting quality surveys under article 6.1.f) of the European General Data Protection Regulation |
| Recipients | To whom do we communicate your data? Personal data will only be communicated if necessary to comply with legally established obligations. |
| International Transfers | In which cases are they carried out? In the event that the provision of services requires sharing data with service providers inside and outside the European Union who support the management of this processing, compliance with the appropriate confidentiality and security guarantees in data processing is ensured. |
| Retention | How long do we keep your data? Personal data related to query and contact management is kept for a period of one year from Osborne's response. Information related to claims is kept until the definitive completion of the claim process. Personal data related to sending commercial information, loyalty, and the determination of preferences or profiles are kept until the person requests opposition to the processing or, where appropriate, withdraws their consent. |
| Rights | What are your rights when you provide us with your data? Interested parties have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access it, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the restriction of the processing of their data, and to object to it. The interested party can exercise their rights by sending an email to the address rgpd@osborne.es You can file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or electronic address indicated on the page www.aepd.es |
| Security
| The data will be treated confidentially and subject to appropriate technical and organizational security measures to prevent its alteration, loss, treatment, or unauthorized access. |
| INFORMATION ON PERSONAL DATA PROTECTION RELATED TO RESTAURANT RESERVATIONS | |
| Controller | Who is the Data Controller for your data? GRUPO OSBORNE S.A.U C.I.F.: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for attention to requests regarding personal data: rgpd@osborne.es |
| Purpose | Why do we process your data? - Service to individuals requesting reservations at Osborne restaurants via the website or telephone. - Management of payment and claims processes. - Restaurant customer loyalty through registration on a specific website aimed at accessing discounts on subsequent visits to Cinco Jotas restaurants, presentation of products and services, customer participation in brand initiatives and events, and commercial information through electronic and physical means, to promote a close and lasting relationship with the Osborne brand. - Sending newsletters and commercial information by physical and/or electronic means - Conducting quality surveys.
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| Lawful Basis | What is the lawful basis for processing your data? - Legal relationship based on the provision of the restaurant service and customer service: art. 6.1.b) of the European General Data Protection Regulation. - Consent for the determination of preferences or profiles: art. 6.1.a) of the European General Data Protection Regulation. - Legitimate interest for sending commercial information and conducting quality surveys: article 6.1.f) of the European General Data Protection Regulation. |
| Recipients | To whom do we communicate your data? Personal data will only be communicated if necessary to comply with legally established obligations. |
| International Transfers | In which cases are they carried out? In the event that the provision of services requires sharing data with service providers inside and outside the European Union who support the management of this processing, compliance with the appropriate confidentiality and security guarantees in data processing is ensured. |
| Retention | How long do we keep your data? Personal data related to the reservation will be kept until the end of the restaurant service and will enter into blocked status with restricted access during the statute of limitations periods required by the specific applicable regulations, as well as those related to the requirement of responsibilities arising from general management and personal data processing. Personal data related to sending commercial information, loyalty, and the determination of preferences or profiles are kept until the person requests opposition to the processing or, where appropriate, withdraws their consent. |
| Rights | What are your rights when you provide us with your data? Interested parties have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access it, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the restriction of the processing of their data, to object to it and to request the withdrawal of consent. The interested party can exercise their rights by sending an email to the address rgpd@osborne.es You can file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or electronic address indicated on the page www.aepd.es |
| Security
| The data will be treated confidentially and subject to appropriate technical and organizational security measures to prevent its alteration, loss, treatment, or unauthorized access. |
| INFORMATION ON PERSONAL DATA PROTECTION RELATED TO WINERY VISITS | |
| Controller | Who is the Data Controller for your data? GRUPO OSBORNE S.A.U C.I.F.: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for attention to requests regarding personal data: rgpd@osborne.es |
| Purpose | Why do we process your data? - Service to individuals requesting visits to the wineries - Sending newsletters and commercial information by physical and/or electronic means - Conducting quality surveys. |
| Lawful Basis | What is the lawful basis for processing your data? The legal bases for data processing are the following: - Legal relationship generated by the purchase of the ticket: article 6.1.b) of the European General Data Protection Regulation. - Consent for the determination of preferences or profiles: article 6.1.a) of the European General Data Protection Regulation. - Legitimate interest for sending newsletters and commercial information and conducting quality surveys: article 6.1.f) of the European General Data Protection Regulation. |
| Recipients | To whom do we communicate your data? Personal data will only be communicated if necessary to comply with legally established obligations. |
| International Transfers | In which cases are they carried out? In the event that the provision of services requires sharing data with service providers inside and outside the European Union who support the management of this processing, compliance with the appropriate confidentiality and security guarantees in data processing is ensured. |
| Retention | How long do we keep your data? Personal data is kept until the end of the winery visit. Personal data related to sending commercial information, loyalty, and the determination of preferences or profiles are kept until the person requests opposition to the processing or, where appropriate, withdraws their consent. |
| Rights | What are your rights when you provide us with your data? Interested parties have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access it, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the restriction of the processing of their data, and to object to it. The interested party can exercise their rights by sending an email to the address rgpd@osborne.es You can file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or electronic address indicated on the page www.aepd.es |
| Security
| The data will be treated confidentially and subject to appropriate technical and organizational security measures to prevent its alteration, loss, treatment, or unauthorized access. |
| INFORMATION ON PERSONAL DATA PROTECTION RELATED TO NEWSLETTER | |
| Controller | Who is the Data Controller for your data? GRUPO OSBORNE S.A.U C.I.F.: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for attention to requests regarding personal data: rgpd@osborne.es |
| Purpose | Why do we process your data? - Sending informative communications about Osborne products and services to individuals subscribing to the newsletter or digital publication distributed periodically via email, which may include offers or Premium content. - Management of invitations to events. |
| Lawful Basis | What is the lawful basis for processing your data? - Consent for newsletter subscription and determination of consumption preferences or profiles under article 6.1.a) of the European General Data Protection Regulation. - Legitimate interest for managing invitations to events under article 6.1.f) of the European General Data Protection Regulation. |
| Recipients | To whom do we communicate your data? Personal data will only be communicated if necessary to comply with legally established obligations. |
| International Transfers | In which cases are they carried out? In the event that the provision of services requires sharing data with service providers inside and outside the European Union who support the management of this processing, compliance with the appropriate confidentiality and security guarantees in data processing is ensured. |
| Retention | How long do we keep your data? Personal data related to sending commercial information, loyalty, and the determination of preferences or profiles are kept until the person requests opposition to the processing or, where appropriate, withdraws their consent. |
| Rights | What are your rights when you provide us with your data? Interested parties have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access it, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the restriction of the processing of their data, to object to it and to request the withdrawal of consent. The interested party can exercise their rights by sending an email to the address rgpd@osborne.es You can file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or electronic address indicated on the page www.aepd.es |
| Security
| The data will be treated confidentially and subject to appropriate technical and organizational security measures to prevent its alteration, loss, treatment, or unauthorized access. |
| INFORMATION ON PERSONAL DATA PROTECTION RELATED TO CONTESTS | |
| Controller | Who is the Data Controller for your data? GRUPO OSBORNE S.A.U C.I.F.: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for attention to requests regarding personal data: rgpd@osborne.es |
| Purpose | Why do we process your data? - Management of the participation of interested individuals in contests and sweepstakes organized by Osborne through social networks. - Sending newsletters and commercial information - Conducting quality surveys |
| Lawful Basis | What is the lawful basis for processing your data? - Consent: article 6.1.a) of the European General Data Protection Regulation. - Legitimate interest for sending newsletters and commercial information and conducting quality surveys: article 6.1.f) of the European General Data Protection Regulation. |
| Recipients | To whom do we communicate your data? Personal data will only be communicated if necessary to comply with legally established obligations. |
| International Transfers | In which cases are they carried out? In the event that the provision of services requires sharing data with service providers inside and outside the European Union who support the management of this processing, compliance with the appropriate confidentiality and security guarantees in data processing is ensured. |
| Retention | How long do we keep your data? Personal data related to participation in the contest is kept until the end of the process with the delivery of the prize. Personal data related to sending commercial information, loyalty, and the determination of preferences or profiles are kept until the person requests opposition to the processing or, where appropriate, withdraws their consent. |
| Rights | What are your rights when you provide us with your data? Interested parties have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access it, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the restriction of the processing of their data, to object to it and to request the withdrawal of consent. The interested party can exercise their rights by sending an email to the address rgpd@osborne.es You can file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or electronic address indicated on the page www.aepd.es |
| Security
| The data will be treated confidentially and subject to appropriate technical and organizational security measures to prevent its alteration, loss, treatment, or unauthorized access. |
| INFORMATION ON PERSONAL DATA PROTECTION RELATED TO EXTERNAL RELATIONS | |
| Controller | Who is the Data Controller for your data? GRUPO OSBORNE S.A.U C.I.F.: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for attention to requests regarding personal data: rgpd@osborne.es |
| Purpose | Why do we process your data? - Managing communication with the contact list related to individuals belonging to the public and private sectors - Managing the sending of informative materials about activities, products, and services. - Managing invitations and participation in events promoted or organized by OSBORNE |
| Lawful Basis | What is the lawful basis for processing your data? Legitimate interest of the organization under article 6.1.f) of the European General Data Protection Regulation |
| Recipients | To whom do we communicate your data? Personal data will only be communicated if necessary to comply with legally established obligations. |
| International Transfers | In which cases are they carried out? In the event that the provision of services requires sharing data with service providers inside and outside the European Union who support the management of this processing, compliance with the appropriate confidentiality and security guarantees in data processing is ensured. |
| Retention | How long do we keep your data? Personal data is kept until the person expresses their opposition to the processing or their link to the position of reference in the company, with said data being updated annually. |
| Rights | What are your rights when you provide us with your data? Interested parties have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access it, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the restriction of the processing of their data, and to object to it. The interested party can exercise their rights by sending an email to the address rgpd@osborne.es You can file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or electronic address indicated on the page www.aepd.es |
| Security
| The data will be treated confidentially and subject to appropriate technical and organizational security measures to prevent its alteration, loss, treatment, or unauthorized access. |
| INFORMATION ON PERSONAL DATA PROTECTION FOR THE EXERCISE OF RIGHTS RELATED TO PERSONAL DATA PROCESSING | |
| Controller | Who is the Data Controller for your data? GRUPO OSBORNE S.A.U C.I.F.: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for attention to requests regarding personal data: rgpd@osborne.es |
| Purpose | Why do we process your data? Managing, addressing, and resolving requests submitted by individuals for the exercise of rights related to the processing of their personal data. |
| Lawful Basis | What is the lawful basis for processing your data? Compliance with a legal obligation under article 6.1.c) of the European General Data Protection Regulation. |
| Recipients | To whom do we communicate your data? Personal data will only be communicated if necessary to comply with legally established obligations. |
| International Transfers | In which cases are they carried out? In the event that the provision of services requires sharing data with service providers inside and outside the European Union who support the management of this processing, compliance with the appropriate confidentiality and security guarantees in data processing is ensured. |
| Retention | How long do we keep your data? Personal data generated from a request for a right related to personal data processing will be kept until the completion and archiving of the process, which may include, where applicable, the actions of the data protection supervisory authority, and will enter into blocked status with restricted access during the statute of limitations periods required by the specific applicable regulations, as well as those related to the requirement of responsibilities arising from general management and personal data processing. |
| Rights | What are your rights when you provide us with your data? Interested parties have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access it, as well as to request the rectification of inaccurate data or, where appropriate, request its erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the restriction of the processing of their data, and to object to it. The interested party can exercise their rights by sending an email to the address rgpd@osborne.es You can file a complaint with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or electronic address indicated on the page www.aepd.es |
| Security
| The data will be treated confidentially and subject to appropriate technical and organizational security measures to prevent its alteration, loss, treatment, or unauthorized access. |