Question 1

INFORMATION ON PERSONAL DATA PROTECTION REGARDING LOYALTY CUSTOMERS

Accepted Answer

Controller	Who is responsible for processing your data? GRUPO OSBORNE S.A.U Tax ID: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for personal data requests: rgpd@osborne.es
Purpose	Why do we process your data? -Registration in the Cinco Jotas Club or others and customer loyalty which involves processing personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Management of the acquisition, delivery, complaint and after-sales service process for purchasers of Osborne products previously registered on the website. -Referral of inquiries to the areas of the Osborne Group companies affected, as appropriate, by the request, query and/or complaint -Customer loyalty: processing of personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Sending newsletters and commercial information by physical and/or electronic means -Conducting quality surveys
Legal Basis	What is the legal basis for processing your data? -Legal relationship for the management of the product purchase process and queries related to product acquisition in application of Article 6.1.b) of the European General Data Protection Regulation -Consent for loyalty and determination of preferences or profiles in application of Article 6.1.a) of the European General Data Protection Regulation -Legitimate interest for sending commercial information and conducting quality surveys in application of Article 6.1.f) of the European General Data Protection Regulation
Recipients	Who do we share your data with? Personal data will only be communicated when necessary to comply with legally established obligations.
International Transfers	In what cases are they made? In the event that the provision of services requires sharing data with service providers within and outside the European Union that support the management of this processing, compliance with adequate guarantees of confidentiality and security in data processing is ensured.
Retention	How long do we keep your data? Personal data related to the purchase process (acquisition, purchase, delivery, complaints) will be kept during the purchase process and its complaint period, then blocked during the limitation periods required by the specific regulations that apply, as well as during the limitation periods related to the demand for responsibilities derived from management in general and data protection in particular. Personal data related to sending commercial information, loyalty and determination of preferences or profiles are kept until the person requests their opposition to the processing or, where appropriate, withdraws their consent.
Rights	What are your rights when you provide us with your data? Data subjects have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access such data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the limitation of the processing of their data, to oppose it and to request the revocation of consent. The data subject may exercise their rights by sending an email to rgpd@osborne.es You may file a complaint with the Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or email address indicated on the website www.aepd.es
Security	The data will be processed confidentially and subject to adequate technical and organizational security measures to prevent its alteration, loss, processing or unauthorized access.

Question 2

INFORMATION ON PERSONAL DATA PROTECTION REGARDING NON-REGISTERED CUSTOMERS

Accepted Answer

Controller	Who is responsible for processing your data? GRUPO OSBORNE S.A.U Tax ID: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for personal data requests: rgpd@osborne.es
Purpose	Why do we process your data? -Registration in the Cinco Jotas Club or others and customer loyalty which involves processing personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Management of the acquisition, delivery, complaint and after-sales service process for purchasers of Osborne products previously registered on the website. -Referral of inquiries to the areas of the Osborne Group companies affected, as appropriate, by the request, query and/or complaint -Customer loyalty: processing of personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Sending newsletters and commercial information by physical and/or electronic means -Conducting quality surveys
Legal Basis	What is the legal basis for processing your data? -Legal relationship for the management of the product purchase process and queries related to product acquisition in application of Article 6.1.b) of the European General Data Protection Regulation -Consent for loyalty and determination of preferences or profiles in application of Article 6.1.a) of the European General Data Protection Regulation -Legitimate interest for sending commercial information and conducting quality surveys in application of Article 6.1.f) of the European General Data Protection Regulation
Recipients	Who do we share your data with? Personal data will only be communicated when necessary to comply with legally established obligations.
International Transfers	In what cases are they made? In the event that the provision of services requires sharing data with service providers within and outside the European Union that support the management of this processing, compliance with adequate guarantees of confidentiality and security in data processing is ensured.
Retention	How long do we keep your data? Personal data related to the purchase process (acquisition, purchase, delivery, complaints) will be kept during the purchase process and its complaint period, then blocked during the limitation periods required by the specific regulations that apply, as well as during the limitation periods related to the demand for responsibilities derived from management in general and data protection in particular. Personal data related to sending commercial information, loyalty and determination of preferences or profiles are kept until the person requests their opposition to the processing or, where appropriate, withdraws their consent.
Rights	What are your rights when you provide us with your data? Data subjects have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access such data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the limitation of the processing of their data, to oppose it and to request the revocation of consent. The data subject may exercise their rights by sending an email to rgpd@osborne.es You may file a complaint with the Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or email address indicated on the website www.aepd.es
Security	The data will be processed confidentially and subject to adequate technical and organizational security measures to prevent its alteration, loss, processing or unauthorized access.

Question 3

INFORMATION ON PERSONAL DATA PROTECTION REGARDING PRODUCT AVAILABILITY

Accepted Answer

Controller	Who is responsible for processing your data? GRUPO OSBORNE S.A.U Tax ID: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for personal data requests: rgpd@osborne.es
Purpose	Why do we process your data? -Registration in the Cinco Jotas Club or others and customer loyalty which involves processing personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Management of the acquisition, delivery, complaint and after-sales service process for purchasers of Osborne products previously registered on the website. -Referral of inquiries to the areas of the Osborne Group companies affected, as appropriate, by the request, query and/or complaint -Customer loyalty: processing of personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Sending newsletters and commercial information by physical and/or electronic means -Conducting quality surveys
Legal Basis	What is the legal basis for processing your data? -Legal relationship for the management of the product purchase process and queries related to product acquisition in application of Article 6.1.b) of the European General Data Protection Regulation -Consent for loyalty and determination of preferences or profiles in application of Article 6.1.a) of the European General Data Protection Regulation -Legitimate interest for sending commercial information and conducting quality surveys in application of Article 6.1.f) of the European General Data Protection Regulation
Recipients	Who do we share your data with? Personal data will only be communicated when necessary to comply with legally established obligations.
International Transfers	In what cases are they made? In the event that the provision of services requires sharing data with service providers within and outside the European Union that support the management of this processing, compliance with adequate guarantees of confidentiality and security in data processing is ensured.
Retention	How long do we keep your data? Personal data related to the purchase process (acquisition, purchase, delivery, complaints) will be kept during the purchase process and its complaint period, then blocked during the limitation periods required by the specific regulations that apply, as well as during the limitation periods related to the demand for responsibilities derived from management in general and data protection in particular. Personal data related to sending commercial information, loyalty and determination of preferences or profiles are kept until the person requests their opposition to the processing or, where appropriate, withdraws their consent.
Rights	What are your rights when you provide us with your data? Data subjects have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access such data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the limitation of the processing of their data, to oppose it and to request the revocation of consent. The data subject may exercise their rights by sending an email to rgpd@osborne.es You may file a complaint with the Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or email address indicated on the website www.aepd.es
Security	The data will be processed confidentially and subject to adequate technical and organizational security measures to prevent its alteration, loss, processing or unauthorized access.

Question 4

INFORMATION ON PERSONAL DATA PROTECTION REGARDING CONTACT

Accepted Answer

Controller	Who is responsible for processing your data? GRUPO OSBORNE S.A.U Tax ID: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for personal data requests: rgpd@osborne.es
Purpose	Why do we process your data? -Registration in the Cinco Jotas Club or others and customer loyalty which involves processing personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Management of the acquisition, delivery, complaint and after-sales service process for purchasers of Osborne products previously registered on the website. -Referral of inquiries to the areas of the Osborne Group companies affected, as appropriate, by the request, query and/or complaint -Customer loyalty: processing of personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Sending newsletters and commercial information by physical and/or electronic means -Conducting quality surveys
Legal Basis	What is the legal basis for processing your data? -Legal relationship for the management of the product purchase process and queries related to product acquisition in application of Article 6.1.b) of the European General Data Protection Regulation -Consent for loyalty and determination of preferences or profiles in application of Article 6.1.a) of the European General Data Protection Regulation -Legitimate interest for sending commercial information and conducting quality surveys in application of Article 6.1.f) of the European General Data Protection Regulation
Recipients	Who do we share your data with? Personal data will only be communicated when necessary to comply with legally established obligations.
International Transfers	In what cases are they made? In the event that the provision of services requires sharing data with service providers within and outside the European Union that support the management of this processing, compliance with adequate guarantees of confidentiality and security in data processing is ensured.
Retention	How long do we keep your data? Personal data related to the purchase process (acquisition, purchase, delivery, complaints) will be kept during the purchase process and its complaint period, then blocked during the limitation periods required by the specific regulations that apply, as well as during the limitation periods related to the demand for responsibilities derived from management in general and data protection in particular. Personal data related to sending commercial information, loyalty and determination of preferences or profiles are kept until the person requests their opposition to the processing or, where appropriate, withdraws their consent.
Rights	What are your rights when you provide us with your data? Data subjects have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access such data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the limitation of the processing of their data, to oppose it and to request the revocation of consent. The data subject may exercise their rights by sending an email to rgpd@osborne.es You may file a complaint with the Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or email address indicated on the website www.aepd.es
Security	The data will be processed confidentially and subject to adequate technical and organizational security measures to prevent its alteration, loss, processing or unauthorized access.

Question 5

INFORMATION ON PERSONAL DATA PROTECTION REGARDING RESTAURANT RESERVATIONS

Accepted Answer

Controller	Who is responsible for processing your data? GRUPO OSBORNE S.A.U Tax ID: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for personal data requests: rgpd@osborne.es
Purpose	Why do we process your data? -Registration in the Cinco Jotas Club or others and customer loyalty which involves processing personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Management of the acquisition, delivery, complaint and after-sales service process for purchasers of Osborne products previously registered on the website. -Referral of inquiries to the areas of the Osborne Group companies affected, as appropriate, by the request, query and/or complaint -Customer loyalty: processing of personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Sending newsletters and commercial information by physical and/or electronic means -Conducting quality surveys
Legal Basis	What is the legal basis for processing your data? -Legal relationship for the management of the product purchase process and queries related to product acquisition in application of Article 6.1.b) of the European General Data Protection Regulation -Consent for loyalty and determination of preferences or profiles in application of Article 6.1.a) of the European General Data Protection Regulation -Legitimate interest for sending commercial information and conducting quality surveys in application of Article 6.1.f) of the European General Data Protection Regulation
Recipients	Who do we share your data with? Personal data will only be communicated when necessary to comply with legally established obligations.
International Transfers	In what cases are they made? In the event that the provision of services requires sharing data with service providers within and outside the European Union that support the management of this processing, compliance with adequate guarantees of confidentiality and security in data processing is ensured.
Retention	How long do we keep your data? Personal data related to the purchase process (acquisition, purchase, delivery, complaints) will be kept during the purchase process and its complaint period, then blocked during the limitation periods required by the specific regulations that apply, as well as during the limitation periods related to the demand for responsibilities derived from management in general and data protection in particular. Personal data related to sending commercial information, loyalty and determination of preferences or profiles are kept until the person requests their opposition to the processing or, where appropriate, withdraws their consent.
Rights	What are your rights when you provide us with your data? Data subjects have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access such data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the limitation of the processing of their data, to oppose it and to request the revocation of consent. The data subject may exercise their rights by sending an email to rgpd@osborne.es You may file a complaint with the Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or email address indicated on the website www.aepd.es
Security	The data will be processed confidentially and subject to adequate technical and organizational security measures to prevent its alteration, loss, processing or unauthorized access.

Question 6

INFORMATION ON PERSONAL DATA PROTECTION REGARDING WINERY VISITS

Accepted Answer

Controller	Who is responsible for processing your data? GRUPO OSBORNE S.A.U Tax ID: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for personal data requests: rgpd@osborne.es
Purpose	Why do we process your data? -Registration in the Cinco Jotas Club or others and customer loyalty which involves processing personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Management of the acquisition, delivery, complaint and after-sales service process for purchasers of Osborne products previously registered on the website. -Referral of inquiries to the areas of the Osborne Group companies affected, as appropriate, by the request, query and/or complaint -Customer loyalty: processing of personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Sending newsletters and commercial information by physical and/or electronic means -Conducting quality surveys
Legal Basis	What is the legal basis for processing your data? -Legal relationship for the management of the product purchase process and queries related to product acquisition in application of Article 6.1.b) of the European General Data Protection Regulation -Consent for loyalty and determination of preferences or profiles in application of Article 6.1.a) of the European General Data Protection Regulation -Legitimate interest for sending commercial information and conducting quality surveys in application of Article 6.1.f) of the European General Data Protection Regulation
Recipients	Who do we share your data with? Personal data will only be communicated when necessary to comply with legally established obligations.
International Transfers	In what cases are they made? In the event that the provision of services requires sharing data with service providers within and outside the European Union that support the management of this processing, compliance with adequate guarantees of confidentiality and security in data processing is ensured.
Retention	How long do we keep your data? Personal data related to the purchase process (acquisition, purchase, delivery, complaints) will be kept during the purchase process and its complaint period, then blocked during the limitation periods required by the specific regulations that apply, as well as during the limitation periods related to the demand for responsibilities derived from management in general and data protection in particular. Personal data related to sending commercial information, loyalty and determination of preferences or profiles are kept until the person requests their opposition to the processing or, where appropriate, withdraws their consent.
Rights	What are your rights when you provide us with your data? Data subjects have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access such data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the limitation of the processing of their data, to oppose it and to request the revocation of consent. The data subject may exercise their rights by sending an email to rgpd@osborne.es You may file a complaint with the Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or email address indicated on the website www.aepd.es
Security	The data will be processed confidentially and subject to adequate technical and organizational security measures to prevent its alteration, loss, processing or unauthorized access.

Question 7

INFORMATION ON PERSONAL DATA PROTECTION REGARDING NEWSLETTER

Accepted Answer

Controller	Who is responsible for processing your data? GRUPO OSBORNE S.A.U Tax ID: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for personal data requests: rgpd@osborne.es
Purpose	Why do we process your data? -Registration in the Cinco Jotas Club or others and customer loyalty which involves processing personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Management of the acquisition, delivery, complaint and after-sales service process for purchasers of Osborne products previously registered on the website. -Referral of inquiries to the areas of the Osborne Group companies affected, as appropriate, by the request, query and/or complaint -Customer loyalty: processing of personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Sending newsletters and commercial information by physical and/or electronic means -Conducting quality surveys
Legal Basis	What is the legal basis for processing your data? -Legal relationship for the management of the product purchase process and queries related to product acquisition in application of Article 6.1.b) of the European General Data Protection Regulation -Consent for loyalty and determination of preferences or profiles in application of Article 6.1.a) of the European General Data Protection Regulation -Legitimate interest for sending commercial information and conducting quality surveys in application of Article 6.1.f) of the European General Data Protection Regulation
Recipients	Who do we share your data with? Personal data will only be communicated when necessary to comply with legally established obligations.
International Transfers	In what cases are they made? In the event that the provision of services requires sharing data with service providers within and outside the European Union that support the management of this processing, compliance with adequate guarantees of confidentiality and security in data processing is ensured.
Retention	How long do we keep your data? Personal data related to the purchase process (acquisition, purchase, delivery, complaints) will be kept during the purchase process and its complaint period, then blocked during the limitation periods required by the specific regulations that apply, as well as during the limitation periods related to the demand for responsibilities derived from management in general and data protection in particular. Personal data related to sending commercial information, loyalty and determination of preferences or profiles are kept until the person requests their opposition to the processing or, where appropriate, withdraws their consent.
Rights	What are your rights when you provide us with your data? Data subjects have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access such data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the limitation of the processing of their data, to oppose it and to request the revocation of consent. The data subject may exercise their rights by sending an email to rgpd@osborne.es You may file a complaint with the Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or email address indicated on the website www.aepd.es
Security	The data will be processed confidentially and subject to adequate technical and organizational security measures to prevent its alteration, loss, processing or unauthorized access.

Question 8

INFORMATION ON PERSONAL DATA PROTECTION REGARDING CONTESTS

Accepted Answer

Controller	Who is responsible for processing your data? GRUPO OSBORNE S.A.U Tax ID: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for personal data requests: rgpd@osborne.es
Purpose	Why do we process your data? -Registration in the Cinco Jotas Club or others and customer loyalty which involves processing personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Management of the acquisition, delivery, complaint and after-sales service process for purchasers of Osborne products previously registered on the website. -Referral of inquiries to the areas of the Osborne Group companies affected, as appropriate, by the request, query and/or complaint -Customer loyalty: processing of personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Sending newsletters and commercial information by physical and/or electronic means -Conducting quality surveys
Legal Basis	What is the legal basis for processing your data? -Legal relationship for the management of the product purchase process and queries related to product acquisition in application of Article 6.1.b) of the European General Data Protection Regulation -Consent for loyalty and determination of preferences or profiles in application of Article 6.1.a) of the European General Data Protection Regulation -Legitimate interest for sending commercial information and conducting quality surveys in application of Article 6.1.f) of the European General Data Protection Regulation
Recipients	Who do we share your data with? Personal data will only be communicated when necessary to comply with legally established obligations.
International Transfers	In what cases are they made? In the event that the provision of services requires sharing data with service providers within and outside the European Union that support the management of this processing, compliance with adequate guarantees of confidentiality and security in data processing is ensured.
Retention	How long do we keep your data? Personal data related to the purchase process (acquisition, purchase, delivery, complaints) will be kept during the purchase process and its complaint period, then blocked during the limitation periods required by the specific regulations that apply, as well as during the limitation periods related to the demand for responsibilities derived from management in general and data protection in particular. Personal data related to sending commercial information, loyalty and determination of preferences or profiles are kept until the person requests their opposition to the processing or, where appropriate, withdraws their consent.
Rights	What are your rights when you provide us with your data? Data subjects have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access such data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the limitation of the processing of their data, to oppose it and to request the revocation of consent. The data subject may exercise their rights by sending an email to rgpd@osborne.es You may file a complaint with the Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or email address indicated on the website www.aepd.es
Security	The data will be processed confidentially and subject to adequate technical and organizational security measures to prevent its alteration, loss, processing or unauthorized access.

Question 9

INFORMATION ON PERSONAL DATA PROTECTION REGARDING EXTERNAL RELATIONS

Accepted Answer

Controller	Who is responsible for processing your data? GRUPO OSBORNE S.A.U Tax ID: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for personal data requests: rgpd@osborne.es
Purpose	Why do we process your data? -Registration in the Cinco Jotas Club or others and customer loyalty which involves processing personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Management of the acquisition, delivery, complaint and after-sales service process for purchasers of Osborne products previously registered on the website. -Referral of inquiries to the areas of the Osborne Group companies affected, as appropriate, by the request, query and/or complaint -Customer loyalty: processing of personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Sending newsletters and commercial information by physical and/or electronic means -Conducting quality surveys
Legal Basis	What is the legal basis for processing your data? -Legal relationship for the management of the product purchase process and queries related to product acquisition in application of Article 6.1.b) of the European General Data Protection Regulation -Consent for loyalty and determination of preferences or profiles in application of Article 6.1.a) of the European General Data Protection Regulation -Legitimate interest for sending commercial information and conducting quality surveys in application of Article 6.1.f) of the European General Data Protection Regulation
Recipients	Who do we share your data with? Personal data will only be communicated when necessary to comply with legally established obligations.
International Transfers	In what cases are they made? In the event that the provision of services requires sharing data with service providers within and outside the European Union that support the management of this processing, compliance with adequate guarantees of confidentiality and security in data processing is ensured.
Retention	How long do we keep your data? Personal data related to the purchase process (acquisition, purchase, delivery, complaints) will be kept during the purchase process and its complaint period, then blocked during the limitation periods required by the specific regulations that apply, as well as during the limitation periods related to the demand for responsibilities derived from management in general and data protection in particular. Personal data related to sending commercial information, loyalty and determination of preferences or profiles are kept until the person requests their opposition to the processing or, where appropriate, withdraws their consent.
Rights	What are your rights when you provide us with your data? Data subjects have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access such data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the limitation of the processing of their data, to oppose it and to request the revocation of consent. The data subject may exercise their rights by sending an email to rgpd@osborne.es You may file a complaint with the Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or email address indicated on the website www.aepd.es
Security	The data will be processed confidentially and subject to adequate technical and organizational security measures to prevent its alteration, loss, processing or unauthorized access.

Question 10

INFORMATION ON PERSONAL DATA PROTECTION FOR THE EXERCISE OF RIGHTS RELATED TO PERSONAL DATA PROCESSING

Accepted Answer

Controller	Who is responsible for processing your data? GRUPO OSBORNE S.A.U Tax ID: A11535564 Address: C/ Fernán Caballero 7, 11500 El Puerto de Santa María (Cádiz) Email for personal data requests: rgpd@osborne.es
Purpose	Why do we process your data? -Registration in the Cinco Jotas Club or others and customer loyalty which involves processing personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Management of the acquisition, delivery, complaint and after-sales service process for purchasers of Osborne products previously registered on the website. -Referral of inquiries to the areas of the Osborne Group companies affected, as appropriate, by the request, query and/or complaint -Customer loyalty: processing of personal information related to customer management and service to offer benefits as a result of their brand loyalty demonstrated in the regular or periodic purchase of Osborne products, which may give rise to campaigns to promote customer loyalty or attract potential customers to establish a close and lasting relationship with the brand. -Sending newsletters and commercial information by physical and/or electronic means -Conducting quality surveys
Legal Basis	What is the legal basis for processing your data? -Legal relationship for the management of the product purchase process and queries related to product acquisition in application of Article 6.1.b) of the European General Data Protection Regulation -Consent for loyalty and determination of preferences or profiles in application of Article 6.1.a) of the European General Data Protection Regulation -Legitimate interest for sending commercial information and conducting quality surveys in application of Article 6.1.f) of the European General Data Protection Regulation
Recipients	Who do we share your data with? Personal data will only be communicated when necessary to comply with legally established obligations.
International Transfers	In what cases are they made? In the event that the provision of services requires sharing data with service providers within and outside the European Union that support the management of this processing, compliance with adequate guarantees of confidentiality and security in data processing is ensured.
Retention	How long do we keep your data? Personal data related to the purchase process (acquisition, purchase, delivery, complaints) will be kept during the purchase process and its complaint period, then blocked during the limitation periods required by the specific regulations that apply, as well as during the limitation periods related to the demand for responsibilities derived from management in general and data protection in particular. Personal data related to sending commercial information, loyalty and determination of preferences or profiles are kept until the person requests their opposition to the processing or, where appropriate, withdraws their consent.
Rights	What are your rights when you provide us with your data? Data subjects have the right to obtain confirmation as to whether the organization is processing personal data concerning them, to access such data, as well as to request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected, to request the limitation of the processing of their data, to oppose it and to request the revocation of consent. The data subject may exercise their rights by sending an email to rgpd@osborne.es You may file a complaint with the Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights, at the postal and/or email address indicated on the website www.aepd.es
Security	The data will be processed confidentially and subject to adequate technical and organizational security measures to prevent its alteration, loss, processing or unauthorized access.

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