Shipping

• The Store may offer Customers different shipping methods. The availability of the various shipping methods will depend on several factors, such as the Store's own decision whether or not to offer a particular shipping method, the type of Product, and other factors. The Store does not guarantee that all shipping methods will be available at all times.
• When, based on the above factors, several shipping methods are available, they may include, among others:
  • A) Standard Shipping.
  • B) Express Shipping.
• The Customer shall select the preferred delivery method from those available. During checkout, the Customer will be informed of the shipping costs for the chosen delivery method and the estimated delivery time.

Shipping Rates

	Spain (Mainland)		Balearic Islands
Order amount	Standard	Express	Standard	Express
Over 80 €	FREE	2,99 €	FREE	-
From 50 € to 79,99 €	7,99 €	10,98 €	38,90 €	-
Up to 49,99 €	6,99 €	9,98 €	38,90 €	-

	Ceuta & Melilla		Canary Islands
Order amount	Standard	Express	Standard	Express
Over 80 €	FREE	-	FREE	-
From 50 € to 79,99 €	79,90 €	-	9,90 €	-
Up to 49,99 €	79,90 €	-	8,50 €	-

	Western Europe*	Eastern Europe**
Order amount	Standard	Standard
From 450 €	FREE	FREE
From 350 € to 449,99 €	FREE	49,90 €
From 250 € to 349,99 €	29,90 €	39,90 €
From 200 € to 249,99 €	29,90 €	39,90 €
From 100 € to 199,99 €	24,90 €	34,90 €
Up to 99,99 €	19,90 €	29,90 €

*Western Europe: France, Italy, Belgium, Austria, Ireland, Denmark, Sweden, Finland, Greece, Germany, the Netherlands, Luxembourg.
**Eastern Europe: Czech Republic, Slovakia, Slovenia, Hungary, Poland, Bulgaria, Croatia, Latvia, Estonia and Romania.
***Portugal = Mainland Spain

• Home delivery address: for both Standard and Express Shipping, Products purchased in the Store will be delivered to the postal address provided by the Customer. The delivery address may not be a P.O. Box or a public place such as a street, square, station, airport or similar. Once shipping and billing details have been saved, any changes must be requested via the contact page. These changes may cause delivery delays, in which case claims regarding delivery times will not be accepted.
• Delivery time varies depending on destination and delivery method. Delivery times are:

Standard Shipping:
Between 2 and 3 working days* in Spain and Portugal (except island territories, where delivery takes up to 10 working days), and
Between 2 and 6 working days* in the rest of Europe.

Express Shipping:
Maximum delivery time of 24 hours* within mainland Spain.

*Saturdays, Sundays and national or local holidays are excluded, counting from the moment the order is verified, except in cases of force majeure. Orders verified after the cut-off time (11:30) will be considered as placed on the following day, as they cannot be prepared on the same day.

Summer exception: between June and September, orders confirmed after 11:30 on Thursday will not be prepared until the following Monday.

• These delivery times may vary due to the unavailability of stock of any item in the order, as well as on specific high-demand dates such as the Christmas season, and compliance with the published delivery times is not guaranteed. Under no circumstances will the amount paid for express shipping (or standard shipping, where paid) be refunded for delays during the Christmas period from November 1st to January 6th.
• For Standard or Express home delivery, if delivery of the Product at the address provided is refused or cannot be completed on the first attempt, a second attempt will be made on the same day or on the following days. If the second attempt also fails, the Product will be returned to the Store. Shipping and return costs will be borne by the Customer, and the price of the Products that could not be delivered will be refunded using the same payment method used for the original purchase.

Returns

• Customers who purchase Products through the Store may cancel the purchase without having to justify their decision, by withdrawing from the contract.
• Products may be returned through the Store, via the contact page, where the steps to follow will be provided.
• The Customer has a maximum period of 14 calendar days from the date of receipt of the Products to send their notification.
• The Customer must return the Products in perfect condition (not damaged, soiled or opened), properly protected and in their original packaging.
• Before returning the Product, the Customer must ensure it is properly protected and sealed so that it is not damaged during transport.
• Once the returned Products have been received by the Store and their good condition has been verified, the amount corresponding to the returned units will be refunded using the same payment method used for the original purchase.
• Return costs chargeable to the Customer will be equivalent to the corresponding standard postal shipping rate. However, this may differ depending on the nature of each Product.
• The Store reserves the right to pass on any costs incurred if the Product is not in perfect condition.
• The right of withdrawal will not apply when, due to the very nature of the Products purchased, it is impossible to exercise it, without prejudice to any claim for damages suffered, including in particular:

(i) Products made to the consumer's specifications or clearly personalised.
(ii) Products that have expired within the withdrawal period.
(iii) Products that are not in perfect condition.